Welcome to the TeamNet Help Site!
This site was designed to help users gain a better understand and learn how to use the various modules within TeamNet's
software.
On the left you can find various help topics
that will assist users with using TeamNet more effectively. Above, you can find links that
will allow you to search the help, watch product videos, and print the current page.
NEW AND IMPROVED MODULES!!
Click on the above link for more detailed information Revised 06/08/12.
There’s a user time zone option within the profile, this feature if added for future enhancement.
Currently it is integrated with the New Contract Module. All other modules use the facility
time zone selection. In the future we will be migrating to user specified time zone.
All History tabs have been improved to show more detailed information.
Request System
If you are using a flat panel display in your shop you can set your status filter to entered and the screen will refresh every 60 seconds.
There are two types of user access to the Request System:
1) Request User
2) Request Super User
The difference between the two types is the amount of information that can be accessed by a user. The Request User will only
have access to the Request Lookup, Add Request and Profile tabs within the Request Systems. As for the Request Super User, they will have access
to the same tabs as the Request User plus Assets, Work Orders and Activity Summary.
If a work order request comes from the Request System, users will be able to link directly back to the request through the Request tab that
is added within the Work Order screen.
Within the Request screen users will be able to see the latest comments that are made by a technician.
The request screen for both profiles will show the most recent technician comment at the bottom of the page.
Technician Dashboard
All technicians can now see everyone else's activity. Placement on the organization tree does not limit one's viewing ability anymore.
Equipment
The system will tell users if a work order is already open on a particular device. It will show this information within the "Open New Work Order" screen.
Tabs within the work Order feature will show active count. For example, Notes (1)
When a device is inactive the system will now show a date reflecting when the device became inactive.
We’ve added a vendor selection on the equipment master screen. If you select a vendor then you can schedule PM’s as seen below.
In addition, you can create a contact list for each vendor. This contact list is shop level controlled.
Point tab is now active and running correctly. . If you generate a PM for a device that has equipment points, you can now record the values on the work order screen.
Work order query now allows users to search via vendor assigned work orders.
Contract link is now active within the Equipment screen.
Work Order
The system will tell users if a work order is already open on a particular device. It will show this information within the "Open New Work Order" screen.
Tabs within the work Order feature will show active count. For example, Notes (1)
Work order query now allows users to search via vendor assigned work orders.
Profile*NEW*
New Look!
Purchase Order Module*NEW*
For notes: See Help Topics > Team > Purchase Order Notes
For video: See Videos > Team: Purchase Order (video is 14 minutes and 41 second)
PM Assignment Module*NEW*
For notes: See Help Topics > Team > PM Assignment Notes
For video: See Videos > Team: PM Assignment (video is 5 minutes and 36 second)